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Terms and Conditions

RESERVATIONS

All reservations must be confirmed in writing. To guarantee the reservation a 25% deposit is required within 7 days of confirmation (Subject to the duration of the travel date and Services). For bookings made within 10 days of arrival, full payment by bankers draft or credit card is required. Credit card payments carry a 3% processing fee.
Full payment is required 30 days prior to arrival. The amount payable will be in Euro unless otherwise stated.

Payment Options

1. Online Card Payments
Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
The Europe Holidays, as a Verisign Certified Site, uses the latest 32 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that The Europe Holidays offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by The Europe Holidays 48 hours; else, the order is liable to be cancelled.

The Europe Holiday charges a service fee on all bookings. In case of cancellation of booking, this fee is non-refundable.

2. Internet Banking
The Europe Holidays processes payments through an online gateway system which enables safe and secure transactions.

3. Pay at Hotel (Post Pay)
With some of our partner hotels The Europe Holidays has negotiated a special facility where The Europe Holidays customers can pay the hotel directly at the reception at the time of check-in at the hotel.

Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact us. 

Delivery of Products/Services

What is an e-Voucher?
An e-Voucher is a paperless electronic document with a confirmation number given to passengers in place of a paper voucher. Passengers are required to produce the print out of the confirmation voucher at the Hotel or for excursions counter to check-in or join the tour.

How will I get my e-voucher details?
Your e-voucher details will be sent to the email address provided by you at the time of booking. If you do not receive your e-vouchers between 10 to 30 days of making your booking with The Europe Holidays, please call us.
The Europe Holidays shall not be liable if customers do not comply with this requirement.

Is it necessary to carry my printouts of the e-vouchers and train tickets with me?
Yes, it is mandatory for you to carry a copy of your e-vouchers as sent by The Europe Holidays. In the event that you fail to present a copy of your e-vouchers, The Europe Holidays will not be held responsible if the hotel or other service providers disallows you from travelling.

Amendment and Cancellation policy
You can cancel your bookings by sending us an email. For cancellation, The Europe Holidays will charge 5% of the booking amount per booking as standard cancellation charges.
To amend/cancel your booking, call The Europe Holidays..
Please refer to airline specific amendment and cancellation policy while using The Europe Holidays services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled

Refund Policy

The refund accruing to the The Europe Holidays Customer shall be processed within 15-20 working days from the date of the cancellation request and subject to receipt of the refunds from the service provider. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation of the reservation. All refunds shall be processed subject to processing of refunds by the respective service provider.

The Europe Holidays acts only as a facilitator of services and shall not be held liable for any changes, deficiencies, disputes, etc. related to the services being provided by the third party service providers, including the matters related to delays in refunds or no refunds, of the fares and charges paid to third party service providers.
Please note convenience fee charged at the time of booking will not be refundable.

What are the cancellation/amendment charges?
Cancellation and/or amendment of services are at all times subject to fees/charges/levies/payments as may be levied or may be payable to the relevant service provider in accordance with such relevant hotel or excursion cancellation/refund policy. Prior to booking services, you must acquaint yourself with the relevant hotel or transporter cancellation/refund policy with respect to the ticket to be booked. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant service provider shall be to your account. Except to the extent stated in the individual service provider terms and conditions or otherwise applicable to specific services booked/issued, cancellation fee are payable.

The customer must read individual services specific terms and conditions in order to find out if the service proposed to be booked/purchased is subject to any additional cancellation fee or charge and The Europe Holidays assumes no liability whatsoever in this regard.

Note: Unless expressly stated otherwise, it is mandatory to contact The Europe Holidays for refunds and the service provider will route the refund for your services booked on the website, through The Europe Holidays.

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the Hotel, Trains and other services. Refund would be through cheque, wire transfer, Bank remmitance or demand draft.

In case you avail the website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and The Europe Holidays would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

LIABILITY

The Europe Holidays give notice that all arrangements for transport and conveyance, and for hotel accommodation or for any services, are made by them as agents on express condition that they shall not be liable for any injury, damage, loss, accident or irregularity howsoever caused.
We strongly recommend that all clients take out travel insurance.

Any contract entered into with the The Europe Holidays will be subject to the law and jurisdiction of India.

COMPLAINT/COMPENSATION

  • In case of complaints or problems regarding the services supplied by The Europe Holidays, the client should report them immediately to give The Europe Holidays the chance to investigate and try to solve them.
  • If the client fails to follow the procedure mentioned above, your right for compensation may be affected, as we will have been deprived of the opportunity to rectify the problem.
  • If the complaint is not resolved during the period of the stay, a registered letter should be sent to The Europe Holidays within 5 days from the end of the stay.

 Promotion Codes

The Europe Holidays generates promotion codes from time to time which may be availed on the site as a discount coupon.
The Europe Holidays reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.
In case of dispute with any party, TheEuropeHolidays.com's decision will be binding and final.
When you register with TheEuropeHolidays.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.

Passport information:
Passport details are mandatory for all bookings. However, we require a copy of front and back side of the passport.

Passport Details:

  • Passport Number
  • Issuing Country
  • Date of Birth (DD/MMM/YY)
  • Gender
  • Expiry date of Passport (DD/MMM/YY)
  • Last name/ Surname of traveller
  • First name/ Given name of traveller
  • Middle name of traveller (if any)
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